Complaints procedure
KC Solicitors is committed to providing high quality legal advice and client care. However, if you are unhappy about any aspect of the service you have received, we have a complaint’s procedure in place which is available on request. If we cannot resolve the problem for you then you are entitled to seek further guidance from the Legal Ombudsman who can be contacted on:
Telephone: 0300 555 0333
Email : http://www.legalombudsman.org.uk
Address : Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ,
We aim to respond to your concerns within 8 weeks and if you are still dissatisfied then you have 6 months in order to refer it to the Legal Ombudsman from the date of our final response. You will have 6 months from the end of the 8 weeks period or from our earlier final response to do that.